Questions & answers

Important Information for zentrada Traders

zentrada is the leading Central European wholesale platform for trend products, novelties, portfolio items and promotional merchandise. Since mid 2005 zentrada has been offering a superior English language market place for international offers and business contacts between manufacturers, importers and wholesalers in addition to autonomous market places in Germany, France, the Netherlands, Poland and the UK. The "European Trading Network" is constantly being expanded and is available to all members as part of the fee-based membership.

To facilitate the launch for you, we have generated a list of the most commonly asked questions and answers for you:

Contents

How can I use zentrada?
For which users are zentrada and zentrada International Trading suitable?
How much does the membership cost and what services does zentrada offer in return?
How can I become a member?
Do I have to have a business license to utilize zentrada?
How do I shop via zentrada?
What should I be aware of - also to protect my own interests and security?
How can I edit my newsletter ?
What do I do in the event of an address change?
How can I change my password and e-mail address?
What do I have to do if I have forgotten my password?
What do I have to do to make my zentrada transactions secure?
What does the "Premium"- identification for products and sellers stand for?
How can I sell my own products as a zentrada member?
How can I sell more than 10 products?
Which modes of payment does zentrada recommend?
What do I do as a seller if I have problems with individual members?
What do I do as a buyer if I have problems with individual sellers?
How can I promote my product sales as a seller?
Is zentrada being monitored as a market place?
How can I terminate my zentrada membership?
What is the relationship between zentrada-Germany, zentrada International Trading and the country portals?
What can I do if I´ve paid in advance and have not received a delivery?

How can I use zentrada?

zentrada has been designed exclusively for commercial buyers and sellers and is therefore a closed trading platform boasting over 40,000 members and more than 90,000 listed offers from several European countries. zentrada offers a medium for a large number of independent wholesalers, manufacturers and importers, who offer information on their latest offers in their own name and for their own account. To gain access to detailed offers, pricing, sellers and contact data, you must first become a registered zentrada member and logged in as a user. You then have access to the contents and functions on zentrada country platforms. The membership is not tied to formal requirements - it does however require a clear identification and commercial utilization. There is a fee for the use of this service.
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For which users are zentrada and zentrada International Trading suitable?

zentrada is targets exclusively commercial resellers, who sell or purchase merchandise in larger quantities or who use such merchandise commercially, for example as gift items. As a rule zentrada members are retailers, merchants, catalog and online dealers as well as businesses in various industries. Most of the sellers are importers, wholesalers, Internet or catalog merchants.

zentrada International Trading focuses on the solicitation of larger lot and delivery transactions in international merchandising, primarily intra-European transaction.
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zentrada offers a series of different membership packages tailored to needs of buyers and sellers, ranging from 49,00 GBP (Standard Online Membership) to 865,00 GBP (Premium-Sellers with up to 1000 items) per year. For more information and order options, please visit the relevant country platform of zentrada and go to “buying” and “selling”.
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How can I become a member?

Go to the membership link in the header/footer area of the homepage, select the link to the country platform of your preference and simply following the registration steps in the user administration segment. Upon entry of your e-mail and address data, you will be prompted to select the membership models and to configure you offer newsletter. You will then also be provided with an activation e-mail and/or letter with a link and order confirmation to your e-mail and/or post address, which you must activate to finalize your registration. Once you have completed this process, you can go online immediately. Should you encounter any problems, please call 0871-7204607
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This is not an absolute requirement. The membership requires your commercial use and a relevant legal status. Many sellers require respective proof. With your zentrada membership, you assure us and others of your commercial status and automatically waive the right to claim the applicability of potential consumer protection rights.
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How do I shop via zentrada?

zentrada is not a direct-order store. The individual sellers offer their latest top offers and portfolios. You have the option to contact them via e-mail, phone or fax to place an order. To this end, you can also agree on the specific delivery terms and conditions and pricing. Please note that general requests and catalogue requests will not be processed by most sellers in this product segment.
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It goes without saying that merchandise quality and competitive pricing as well as ancillary costs should be carefully examined. Otherwise, the standard level of prudence and rules you would apply to any transactions with unknown third parties and in international business and merchandise interchanges. Make sure you obtain adequate product documentation - it is always best to print out the description posted on zentrada via your browser along with the seller information/addresses.

Advance payments should only be made to sellers you trust completely. Especially during initial contacts and the offer is particularly lucrative, it makes sense to arrange for COD shipments, even if that adds some cost. You may agree to a small amount to be prepaid to cover shipping costs - or hand over the entire transaction to a trustee company.

Important: only the identity of sellers marked "Premium" has been verified by zentrada - but even then zentrada declines any and all liability. Be especially careful in dealings with new members. The "member since" date qualifies members for the time they have been trading on zentrada. Via an active trade management zentrada accepts complaints about members and excludes sellers who repeatedly do not comply with certain quality standards.
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In the MyZentrada area you will find a yellow function panel and there the menu item "Newsletter". To edit/activate references of the content to be tailored precisely to product groups you need, go to this section.
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Please send your old and new address to customer service via e-mail:service@zentrada.co.uk. If you are also placing ad hoc product offers, please make sure you also complete and change the information under menu item "company profile'" in the product administration.
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Once you have logged in, go to MyZentrada, and access the yellow function panel, menu item "Access Data", which can be used to edit all of your data, including your e-mail address and password. Please note that we will send you an e-mail with an activation link to verify your new e-mail address. Your access will only be reactivated upon successful activation of this link.
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In this case, go to the access inquiry on the first page, bottom right under item "Forgot Password” and enter the e-mail address under which you are registered. You will then be e-mailed your passwords in just a few seconds to the e-mail address under which you are registered.
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As a matter of principle, zentrada strives to verify and identify the creditworthiness and address of members via the registration and a fast and consistent billing and reminder system. Complaints and offers are accepted, monitored and verified via the zentrade trade manager, who also suspends members/offers in case of doubt. However, the appearance or slipping through of black sheep cannot be completely ruled out given that these transactions an anonymous and cross regional.

• if the offers sounds too good to be true (even if they are frequently excellent and ethical)
• if the offer is a not clearly defined standard offer
• offers from sellers with incomplete address information
• offers from new sellers
• offers from sellers who insist on advance payment

Never remit large sums of money in advance to third party accounts!!

Premium-sellers have entered into special contracts to offer their products and usually represent larger importers, trading organizations and wholesalers. Premium-seller identities are verified by us prior to acceptance - which does not mean that we are liable for them. The information available from premium-sellers is more expansive and deeper. Product offers from premium sellers are marked accordingly.
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In the "MyZentrada" area, yellow function panel, you can access your personal product and offer administration. Here you can create any number of products you want to eventually sell and can place a maximum of 10 items online simultaneously. More product offers and information option are available via special Premium-Seller packages from zentrada. You actually can place a portfolio of up 1000 items in various countries.

Please note that we can only use JPEG images. The image size is created automatically - we do however recommend the use of the smallest pigment quality possible - 250 x 300 Pixel works well.

Important: when you post your offers verify your own seller data in "Company Profile" especially telephone and fax information and add these numbers if they are missing !!!
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You have the option to choose from several seller packages. For more information, go to "Premium-Seller-Offers" or send a request to mailto:Trademanager@zentrada.co.uk

As a Premium-Seller, you can place up to 1000 products online, depending on the package you choose and receive special presentation areas. A free test period is available upon verification of your application.
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In keeping with fair and secure business transactions, zentrada always recommends payment via COD (especially for new customers) or invoice (for regular customers). Advance payments should be made to known sellers or for prepaid fees only (shipping, COD). Advance funds transfer from your bank account is an alternative, given that it allows revocation within a certain period of time. For international transactions we recommend the trustee services of known freight forwarders.
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Pursue your business interests promptly and tenaciously. Inform the zentrada trade manager or customer service. They will provide you with information on possible previous experiences or additional member data and the member will be suspended until further notice.
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Pursue your business interests promptly and tenaciously. Inform the zentrada trade manager or customer service. They will provide you with information on possible previous experiences or additional member data and the seller will be suspended until further notice.
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• ensure your self-created profile is first-rate
• provide all required information on your company and especially contact possibilities and verify that everything is correct
• Launch an attractive product presentation - featuring image, great description, if applicable, individual sales price (retail price).
• Create events and references to your product offer, such as special “Christmas offer” or “stock liquidation”
• Be present and show lots of activities. Each “true” product updates lands you on zentrada´s homepage and in the newsletter. Lower your prices, change the promotion reference. It´s better to do a lot of different things within short intervals of time rather than launch too much in one block.
• Use the news section to promote your portfolio. News are listed separately and are not quite as crowded. Use headlines such as “New Product Line Arrival“, “In-house Tradeshow” or “Spring Sale”.

Offer activities and new registrations are being monitored by zentrada in short intervals. To promote dynamic trading activities, verifications are, however, performed post-activity, so that manipulations happen after a time delay. Therefore the instant information by members/sellers to the trade manager is crucial in identifying and preventing invisible problems.
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For the annual membership, you have the right to cancel your membership within 4 weeks without any costs because of your 4 weeks cancellation right! Simply notify us in writing, prior to the end of the 4-week period via fax or e-mail to zentrada. Otherwise you will receive our invoice for the annual fee!.The annual membership can be cancelled at any time throughout the year. To avoid an automatic rebooking for the following year we require cancellation at least 4 weeks prior to the end of your contract.The termination notice can be given at any time via fax or e-mail to zentrada´s customer service and is effective at the end of the subscription period.

Your 3 months subscription can be cancelled any time by email. Any payments processed prior to the cancellation are non-refundable.

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zentrada-Germany is the holding company and headquarters for administration, software development, technology and billing. Customer service and trade management for the market places in other countries are provided by local country offices.

zentrada International Trading is being operated by all country portals, depending on the customer´s language area and thus provides something of a specialized superior portal.
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Make sure you secure the address information, communicate quickly and assertively with the seller and set delivery dead lines in writing. If a seller refuses to deliver or reimburse the money, inform zentrada´s customer service and file a criminal complaint with the authorities.
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